Case Studies - education

St Joseph’s Catholic Primary School and Pre-School offers a Catholic Primary Education for 3 –11 year olds within the Parish of the Sacred Heart and St Catherine of Alexandria Church in Droitwich Spa and the surrounding area.
Whilst the responsive support provided by NETbuilder was very good, staff at Hollymount were finding that they were using up valuable support hours on 1st Line issues. These issues could have been resolved quickly and effectively if the school had had a dedicated member of staff tasked with handling them on a day-to-day basis.
Holywell Primary School, Worcs contacted NETbuilder to discuss their IT support requirements as they were very disappointed with the service provision from the existing provider. Initial discussions with the Headteacher indicated a lack of strategic support, a failing IT infrastructure and the supply of inexperienced IT staff as the main reasons for their dissatisfaction.

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